There are a few common problems you might encounter when logging in to the Libraries' resources.
Your library username and password will be the Microsoft Azure single-sign on already in use for logging into Blackboard, EKU Direct, EKU MyMail, Google Drive, NuPark and many other EKU online accounts.
EKU Microsoft Azure examples:
Your password is the same across all Azure logins.
Once you log in, you should be seamlessly connected to our online resources. Please note that if you have already logged into another EKU resource, you will likely be taken directly into the library resource and not prompted to log in. If you can't access a resource, even if you are logged in, try clearing your internet history/cache, closing your internet browser, and re-opening it to start a new session.
Sorry, but we’re having trouble signing you in.
This message most likely indicates that you have an expired cookie on your internet browser. Try clearing your internet history/cache, closing your internet browser, and re-opening it to start a new session. If you still can't login, even after following those steps, please report to the eResources team so we can troubleshoot further.
EZproxy Server Error - Please tell your server administrator to check messages.txt/ezproxy.msg for a MaxVirtualHosts error
This message indicates that all access to online library resources is down. If you see this MaxVirtualHosts error note, please submit this as a question so we can fix the problem as soon as possible!
Broken Link
Oops! This link is broken. Please copy this error message and paste it in the chat box to the right or email it to systems.library@eku.edu so the Library can fix it. The problem will be addressed within one business day.
If you select a link to an online library resource and you get an "Oops, this link is broken" message, simply copy the error message and send it to systems.library@eku.edu so we can fix it.
